We repair household appliances in Land O’ Lakes, Lutz, Odessa, Wesley Chapel and Trinity. We publish our prices before you call, we hold two-hour arrival windows instead of all-day ones, and we tell you when an appliance isn’t worth fixing. That is most of what there is to know, and the rest of this page is the detail behind it.
How a repair actually goes
Most people have never been walked through this, and knowing it in advance removes nearly every unpleasant surprise.
- You call or book a window. Give us the appliance, the symptom and — if you can reach it — the model number. That one detail is usually the difference between us finishing on the first visit and having to order a part.
- You get a two-hour window and a name. Not “sometime Tuesday”. You’ll know which technician is coming, and you get a text about thirty minutes before they arrive.
- We diagnose for $99. That fee is the only thing you are committed to at this point.
- We quote a flat rate before touching anything. The number we say includes the part, the labour and Florida sales tax. It is the number on the invoice.
- You decide. Approve it and the $99 disappears into the repair price. Decline it and you pay the $99 and nothing else — no pressure, no restocking fee, no follow-up calls.
- If it isn’t worth fixing, you pay nothing at all. When the repair costs more than the appliance is worth, we say so, we waive the diagnostic entirely, and we tell you what to buy instead.
Why that last step exists
It costs us money on real calls. We keep it because the alternative — quoting an $800 sealed-system repair on a $900 refrigerator and hoping the customer says yes — is how this trade earned its reputation. We would rather lose the invoice and keep the phone number.
Why our prices are on the website
Flat-rate pricing is not something we invented. Practically every appliance shop prices from a flat-rate book in the back office; it simply never gets shown to the customer. We looked at roughly twenty companies serving Pasco County while building this site: four published a diagnostic fee, and none published labour rates.
So the prices you see on the pricing page and on each repair page are the same numbers our technicians quote from in your kitchen. They include Florida sales tax, because Florida taxes the entire invoice — parts and labour together — whenever a part transfers to you. Itemising doesn’t avoid it, and quoting a pre-tax figure just moves the surprise to the doorstep.
What we don’t do
Knowing where a company stops is more useful than another paragraph about how much it cares.
- Sub-Zero, Wolf and Cove. We are not factory-certified for these and we don’t service them. The factory-certified provider for this region is High-End Service in Largo, (727) 524-2210.
- Viking, Miele and La Cornue. Parts and service documentation are restricted to their own networks. See the brands page for who to call.
- Anything outside about thirty minutes of US 41. If you’re in Zephyrhills, Dade City, New Port Richey or Spring Hill, call us anyway and we’ll point you to someone closer. We’d rather do that than book a window we can’t hold.
- Sunday service. We’re out Monday to Friday 7am–8pm and Saturday 8am–4pm.
Licensing, certification and insurance
Florida does not license appliance repair technicians. There is no state exam, no registry and no background-check requirement, so “licensed” on an appliance repair website in this state means considerably less than most people assume. It is worth knowing before you compare companies.
What is real and checkable:
- EPA Section 608 certification. Federally required for anyone handling regulated refrigerant, which covers every sealed-system refrigerator and freezer repair. Certificates are issued per person and carry individual numbers.
- Pasco County Business Tax Receipt, required under Florida Statutes Chapter 205 and renewed annually on the October–September cycle.
- General liability and workers’ compensation insurance. Ask for the certificate and we’ll send it before the appointment.
Common questions
Do you charge for the estimate?
We charge $99 to diagnose, which is waived in full if you approve the repair and waived entirely if we conclude the appliance isn’t worth repairing. We don’t give repair quotes over the phone, because a quote given without seeing the machine is a guess that gets revised upward on the doorstep.
Can you come today?
Often, yes — particularly for a refrigerator that isn’t cooling or a washer that’s leaking, which we prioritise. Call and we’ll tell you honestly what’s open rather than booking you into a window we already know is full.
Do you carry the part on the truck?
For Whirlpool, Maytag, KitchenAid, Amana, GE, Frigidaire and Electrolux, usually yes for common failures. Samsung and LG parts are typically two to five business days because both manufacturers restrict distribution. Giving us the model number when you book is what makes the difference.
Is there a warranty?
Yes — on both the part and the labour. If the same repair fails, we come back and there’s no second diagnostic fee.
What if the repair costs more than the appliance is worth?
We tell you, and you pay nothing. You can also run the numbers yourself first with the repair-or-replace calculator, which uses the same arithmetic our technicians use and shows its working.
Do you work on commercial equipment?
No. Household appliances only. Commercial refrigeration and laundry are a different trade with different parts channels.
Land O’ Lakes, Lutz, Odessa, Wesley Chapel & Trinity
$99 diagnostic, waived in full when you approve the repair. Two-hour arrival windows with your technician named in advance.