Two-hour windows, not all-day. Your technician’s name goes on the booking, and you get a text with their photo thirty minutes before they arrive.
What we need from you
- The appliance and the symptom — “LG French door, freezer is cold, fridge is warm” is perfect.
- The model and serial number if you can get to it. Inside the fridge on the left wall, on the door frame of a dishwasher, under the lid of a washer. This one step is why we can bring the part on the first visit instead of coming back.
- Your community and whether it’s gated. If you’re in Rose Pointe, Stonegate, Lakeshore Ranch, Del Webb Bexley or a Cheval sub-association, tell us — we arrange access ahead of the window rather than losing twenty minutes at the callbox.
- Whether you’re on county water or a private well. It changes the diagnosis on ice makers, dishwashers and washer inlet valves more than people expect.
How urgent is it, really
| Appliance | Realistic urgency |
|---|---|
| Refrigerator not cooling | Hours. Say so when you call and we prioritise the window. |
| Chest or upright freezer | 24–48 hours of safe holding if you keep it shut. Don’t open it. |
| Washer leaking | Same day — shut the supply valves at the wall now. |
| Dryer not heating, or hot to the touch | Same day. Stop using it. This is usually a vent restriction and it’s a fire risk. |
| Oven, dishwasher, ice maker | Days to weeks. We’ll book you a window that suits you rather than pretending it’s an emergency. |
Hours
Monday to Friday 7am–8pm, Saturday 8am–4pm. After-hours calls before 7am or after 8pm add $75. We don’t run a Sunday service, and we’d rather tell you that than take a booking we won’t keep.
Land O’ Lakes, Lutz, Odessa, Wesley Chapel & Trinity
$99 diagnostic, waived in full when you approve the repair. Two-hour arrival windows with your technician named in advance.